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COLLECTIONS
Frequently asked questions
What is the return policy?
At VELR, we are committed to delivering premium-quality products. Please read our Return & Exchange Policy carefully before placing your order.
Return & Exchange Eligibility
We have a *72 hour return and exchange policy*, which means you have *72 hours after receiving your order* to request a return or exchange.
To be eligible, your item must:
* Be unworn, unused, and unwashed.
* Have all original tags attached.
* Be in its original packaging.
* Be accompanied by the receipt or proof of purchase.
To initiate a return or exchange, contact us at *[velrclthing@gmail.com](mailto:velrclthing@gmail.com)* within *72 hours* of delivery.
When will I get my order?
* Orders are processed within 24–48 business hours.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Standard delivery: 7-8 business days across India.
* Delivery timelines may vary for remote locations.
How much does shipping cost?
Free Shipping on all the Orders above 999/-