Refund policy

# Return & Exchange Policy

At VELR, we are committed to delivering premium-quality products. Please read our Return & Exchange Policy carefully before placing your order.

## Return & Exchange Eligibility

We have a **72-hour return and exchange policy**, which means you have **72 hours after receiving your order** to request a return or exchange.

To be eligible, your item must:

* Be unworn, unused, and unwashed.
* Have all original tags attached.
* Be in its original packaging.
* Be accompanied by the receipt or proof of purchase.

To initiate a return or exchange, contact us at **[velrclthing@gmail.com](mailto:velrclthing@gmail.com)** within **72 hours** of delivery.

Please do not send your item back without contacting us first. If your request is approved, we'll provide instructions on how and where to send your package.

## Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item:

* Contact us within **72 hours** of delivery.
* A clear **unboxing video** and **clear images** are mandatory for all claims.
* Claims submitted without sufficient proof may not be accepted.

## Exchange Policy

Exchanges are available only for:

* Damaged or defective products.
* Incorrect items received.
* Size exchanges (subject to stock availability).

If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.

## Refunds

We do **not** offer refunds for:

* Change of mind.
* Incorrect size selected by the customer.
* Sale or discounted items.

Refunds are only issued if:

* The product is damaged or defective.
* The wrong item was delivered.
* The requested replacement is unavailable.

Approved refunds will be processed within **5–7 business days** after the returned item passes our quality inspection. Processing times may vary depending on your bank or payment provider.

## Non-Returnable Items

The following items are not eligible for return or exchange:

* Worn, washed, or used products.
* Products without original tags or packaging.
* Sale or discounted items.
* Gift cards.
* Customized or personalized products.

## Cancellation Policy

* Orders can only be cancelled before dispatch.
* Once shipped, cancellations are not possible.

## Product Care

* Machine wash cold.
* Wash inside out.
* Do not bleach.
* Do not iron directly on printed designs.
* Dry in shade.
* Avoid tumble drying to maintain print quality.

## Need Assistance?

For any questions regarding returns or exchanges, please contact us:

**Email:** **[velrclthing@gmail.com](mailto:velrclthing@gmail.com)**

Our team will be happy to assist you.